Frequently Asked Questions Thursday, July 31, 2014
What is Nassau*NYConnects - Choices for Long Term Care?
What is Long Term Care?
Who will Nassau*NYConnects help?
What help might I be able to receive from Nassau*NYConnects?
How can I find help from Nassau*NYConnects?
How do I contact Nassau*NYConnects?
Are there financial grants or loans that Nassau*NY Connects provides to help with my bills?
Is there any type of financial assistance available to help me with the cost of home repairs?
I need help paying my medical bills. Who can I call?
Where can I get help paying heating/electric bills?
Where can I go to receive information on how to manage my money, budget, and debt counseling?
How can I get help with health insurance questions and problems?
What are the qualifications for Medicaid and how does one apply?
I have a question about my Medicaid benefits. Who do I call?
What are the qualifications for Medicare and how does one apply?
I have a question about my Medicare benefits. Who do I call?




What is Nassau*NYConnects - Choices for Long Term Care?
It is a free information and assistance service that is available to persons and their families to help them make decisions about their long term care needs. It is a state-funded program administered jointly by the Nassau County Department of Senior Citizen Affairs and the Nassau County Department of Social Services.

Back To Top

What is Long Term Care?
Long term care refers to medical and non-medical support services needed to improve or maintain ones’ health and/or daily function. Such services may be provided in individuals’ homes or other community based and residential settings. Long term care does not include the sale of long term care insurance policies.

Back To Top

Who will Nassau*NYConnects help?
Help may be provided to adults and children with disabilities and their families. Also, help may be provided to the elderly and their families.

Back To Top

What help might I be able to receive from Nassau*NYConnects?
Each benefit, program and/or service has a set of requirements that must be met before a person can receive help. For example, age, income, type and degree of disability will be looked at. Nassau*NYConnects provides descriptions of what services may be available and contact information.

Back To Top

How can I find help from Nassau*NYConnects?
Information is made easy to find and receive with just a click of the mouse or a phone call. You can be directed to the programs and services in your community.

Back To Top

How do I contact Nassau*NYConnects?
In person:
Nassau*NYConnects
60 Charles Lindbergh Boulevard
Suite 260
Uniondale, NY 11553-3691

By Phone:
516-227-8900

By TTY:
516-227-8926

By Fax:
516-227-8973

Back To Top

Are there financial grants or loans that Nassau*NY Connects provides to help with my bills?
Nassau*New York Connects does not provide direct financial aid in the form of cash or checks issued directly to persons who need financial help.

Back To Top

Is there any type of financial assistance available to help me with the cost of home repairs?
There are programs that provide assistance for people who need to make essential repairs to their homes or modifications in order to make them more accessible. For more information, please contact the town in which you live. If you live in the Town of Hempstead, please contact the Department of Planning and Economic Development at (516)538-7100. If you live in the Town of North Hempstead, please call the Community Development Agency at (516)869-7670. If you live in the Town of Oyster Bay, please call Intergovernmental Affairs at (516)624-6170. Age, income, disability or other eligibility requirements will apply.

Back To Top

I need help paying my medical bills. Who can I call?
Some type of financial help may be available from the various insurance sources available. Contact the Nassau County Department of Social Services at (516)227-8395. The type of financial help that may be available depends on your income and the nature of the bills and age, income, disability or other eligibility requirements will apply.

Back To Top

Where can I get help paying heating/electric bills?
The Home Energy Assistance Program (HEAP) is federally funded and is available through Nassau County Department of Senior Citizen Affairs (516-227-7386) for persons 60 years and older and some SSI or Social Security Disability persons. All other people should contact EAC, Inc. (516-624-6170) for assistance with heating bills. The type of assistance available depends on your income.

Back To Top

Where can I go to receive information on how to manage my money, budget, and debt counseling?
Family and Children’s Association offers a family financial counseling program. They also provide a program which provides financial counseling for senior citizens. Please call 516-485-3425, extension 221 for more information about the programs and to make an appointment. Both day and evening appointments are available. The programs offer information and assistance to enable families and seniors to resolve financial problems. This program does not provide direct financial aid in the form of cash or checks issued directly to persons who need financial help.

Back To Top

How can I get help with health insurance questions and problems?
Nassau County's Health Insurance Information, Counseling, and Assistance Program (HIICAP) can assist with some health insurance questions. Contact Family and Children’s Association (FCA) Insurance and Financial Counseling Program (516-485-3754) for help with HIICAP.

Back To Top

What are the qualifications for Medicaid and how does one apply?
Medicaid provides assistance to individuals and families. It is based on income and resources, not on age. Medicaid provides assistance to people who do not have the means to pay for medical care. People who are eligible include people in receipt of SSI (Supplemental Security Income), Public Assistance and those that meet the eligibility criteria. Applications can be obtained in person at the Nassau County Department of Social Services at 60 Charles Lindbergh Boulevard, Uniondale, NY 11553-3656 or by calling 516-227-8000 for an application to be mailed to you. Medicaid does not pay money to you; instead, if you qualify for aid, it sends payments directly to your health care providers.

Back To Top

I have a question about my Medicaid benefits. Who do I call?
Medicaid is a state administered program and each state sets its own guidelines regarding eligibility and services. Please contact the Nassau County Department of Social Services at 60 Charles Lindbergh Boulevard, Uniondale, NY 11553-3656 (516)227-8000. You may also contact the New York State Department of Health Consumer Medicaid Co-Payment Hotline 1-800-541-2831 or the Medicaid Newborn Helpline 1-877-463-7680.

Back To Top

What are the qualifications for Medicare and how does one apply?
Medicare is a Health Insurance Program for people age 65 or older, some disabled people under age 65, and people of all ages with End-Stage Renal Disease (permanent kidney failure treated with dialysis or a transplant).

Application for Medicare is done at a local Social Security Benefits Office. Offices on Long Island are located in Freeport, Long Beach, Melville, and Mineola. Please call 1-800-772-1213 for address, telephone, and other information. Medicare is based on age and type of disability.

Back To Top

I have a question about my Medicare benefits. Who do I call?
For general Medicare information, ordering Medicare booklets, and information about health plans, contact 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week for assistance. English and Spanish-speaking customer service representatives at this number can answer questions about the Original Medicare Plan and provide up-to-date information regarding the health plans available in your area.

Back To Top