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Ensuring the County Receives Your Health Insurance Payments

Q: I am paying for health insurance after leaving the County (for example if you are a retiree who contributes to health coverage, or are continuing coverage while on leave without pay, or are a vestee continuing coverage or are a former employee’s survivor). What is the best way to make sure that my payments for health insurance are received and my coverage does not lapse?
A: The best way to make sure we receive your payments is through automatic deductions from your bank account. To authorize automatic deduction, send a check with “VOID” written across it and the completed ACH Form authorizing us to automatically deduct your health insurance charge from your bank account to:
Nassau County Comptroller’s Office
Health Benefits Unit
240 Old Country Road, 2nd Floor
Mineola, New York 11501

Q: How do I find out what month my premiums are paid up through?
A: Call the County Comptroller’s Office, Health Benefits Unit at (516) 571-2369 for the details of your payment history.

Q: Why has my payment not been posted?
A: Checks are posted within ten days of receipt by the Comptroller’s Office. If there is a high volume of incoming checks, it may take slightly longer to post.

Q: Why am I receiving mail from the County at my old address?
A: The Comptroller's Office may not have received the required documentation to change your address in its records. If you are an active employee, please notify your department’s Human Resources Representative of your new address and request that s/he notify the Comptroller’s Office. All other enrollees should notify the County Comptroller’s Office, Health Benefits Unit of the new address in writing to 240 Old Country Road, Mineola, New York 11501. The request should include your signature. If you have questions, e-mail or call (516) 571-2369.