Boot & Tow Program
Instructions to Remove the Boot
If your vehicle has been booted or towed, follow the instructions on the seizure notice placed on your window.
- Call 1-866-785-2234.
- Pay the outstanding amount over the phone.
- Enter the self-release code into the boot to remove the boot immediately. You may request assistance during the phone call to have someone release the boot for you within 1-4 hours.
- Return the boot to a boot drop-off location.
Q. What is the new scofflaw program?
A. Beginning in March 2012, scofflaw vehicles found parked within the public right-of-way may have their wheels locked with a boot. If the past-due amounts and $341 booting fee are not paid within 48 hours (excluding weekends) the vehicle may be towed. Generally, the vehicle will be released from boot or impound upon payment of all parking fines, late fees, and booting and/or tow fees associated with the vehicle.
Q. What is a scofflaw?
A. In Nassau County, a scofflaw is a registered owner who has received two or more parking and/or Photo Enforcement Notices of Liability.
Q. How has the County dealt with scofflaws in the past?
A. Previously, the County would place DMV holds on the vehicle’s registration. Which could prevent the vehicle’s registration from being renewed or having the vehicle’s registration immediately suspended.
Q. How will the new program deal with scofflaws?
A. Although DMV holds will still remain in effect, scofflaws’ vehicles will now be eligible to be immobilized or towed through the new program. If immobilized, a vehicle will receive a self-release boot, and the motorist will be required to pay all citations due, including a boot fee, before the vehicle can be released. Payment can be made over the phone 24/7 with the Boot Release Line, and those who pay over the phone may be able to remove the boot themselves.
Q. Where can I return the boot once I have removed it?
A. Currently at NCTPVA at 16 Cooper St. Hempstead. Additional return locations will be provided soon.
Q. Will there be a fee for being booted?
A. Yes. The $341 in fees will be included in the total amount you must pay whether over the phone or in person.
Q. How will the County find scofflaws?
A. Scofflaws are identified by vehicles equipped with “license plate recognition” (LPR) technology. LPR systems are able to “read” up to 10,000 plates per day on vehicles parked on city streets and can identify, within a fraction of a second, if the license plate is in scofflaw status.
Q. Can the County boot a scofflaw vehicle if it is parked on private property or in a privately owned parking lot?
A. No, with the exception of those owners of private parking lots that allow the Police Department to enforce parking and traffic laws.
Q. Why does the County boot vehicles instead of towing scofflaw vehicles?
A. Removing a "smart" boot is a faster, easier and cheaper than towing for those affected. Towing a vehicle is a time-consuming, burdensome process for vehicle owners as they have to find a ride to the impound lot and it doesn't allow for the vehicle owners to readily access their personal belongings, such as baby car seats, prescription drugs, or important paperwork left in a vehicle.
Q: How will I know that my vehicle has been booted?
A: The boot device is painted yellow to ensure visibility. Typically, an 8.5” x 11” notice will be affixed to the driver's window and a copy placed under the windshield wiper.
Q. How will I get a boot released from my vehicle?
A. Nassau County is using “SmartBoots,” which can be released by the driver by entering a code into a keypad on the boot device. The code is provided to the driver upon payment and his or her agreement to return the SmartBoot. Payments by credit card can be provided to the Boot Release Line, a call center that operates 24 hours a day, 7 days a week, resulting in a release within minutes. After removing the boot, motorists can drop off the boot at a designated drop-off site within 24 hours of release. If a registered owner does not return the boot within 24 hours of release, a late fee of $25 per day will be levied. If motorists intentionally damage or fail to return a boot, a replacement fee of $500 can be levied. You may request assistance during the phone call to have someone release the boot for you within 1 to 4 hours.
Q: What forms of payment will the Boot Release Line accept over the telephone?
A: The Boot Release Line accepts credit cards, debit cards, and bank account transfers.
Q. What if I can't pay by credit card (or other telephone payment)?
A. If the driver is unable to pay by credit card, he will have multiple options:
a. He can enlist friends or family to pay by credit card for him. The Boot Release Line operators can assist by calling on his behalf.
b. He can purchase a credit card gift card to use for payment.
c. He can pay cash at TPVA during their normal business hours.
a. 16 Cooper Street W, Hempstead NY 11550
b. Hours: M-F 9am – 4pm
Q. What if I can't safely remove or lift the boot device?
A. The boot device weighs about 16 pounds. Someone will be dispatched to assist with the removal of the device for those unable or unwilling to release the boot themselves.
Q: What rights do I have if I believe that my vehicle should not have been booted and/or impounded?
A: The registered owner of a vehicle that has been immobilized or impounded by the County has 30 days from the release of the boot (after payment) to file a Motion to Vacate the Scofflaw with the TPVA court. If granted, TPVA will determine whether a refund is due
Q: What about tickets that were issued to the vehicle before the current owner purchased it?
A: If you have just purchased the vehicle and the old plates are still on the vehicle, your vehicle was probably booted for the previous owner’s tickets. However, it is your responsibility to get new license plates from the NYS DMV, so a payment will be required in order to get the boot released. You may need to get in contact with the previous owner or file a Motion to Vacate after payment.
Q. What if I have a default judgment on my name?
A. You will still need to pay the tickets we have on record to have your vehicle released. After releasing your vehicle, you must pay the remaining (if any) tickets you owe at TPVA in order to receive a release from the default judgment. Also, Paying for this record will not return any property lost to Nassau County due to default judgment.