We appreciate that the following recipients who have taken a few moments to express their appreciation for the assistance they received at Nassau County DSS

Temporary Assistance/Housing:  “I would like to take this opportunity to let you know how grateful (our agency) is for the partnership we share with Nassau County DSS staff.  In particular, I want to express our appreciation for several people on your staff.  Ms. W, Ms. S, Ms. E, Ms. M, Ms. C and Ms. E. were extremely helpful recently when (we) were advocating on behalf of a homeless family of four with special needs. The family was ultimately placed in a shelter.  I was pleasantly surprised by the cleanliness of the house as well as the compassion and helpfulness of the staff.”

Medicaid:  “I’m writing to tell you how helpful one of your caseworkers has been to me.  Ms. F has helped me through the home health process for the past few months. Her care and expertise have been above and beyond. Thanks to Ms. F I am now on my way to providing quality care for my mom. I so appreciate the help I received and wanted Ms. F to be recognized.”

Medicaid:  “I want to compliment Ms. B in her handling of (a case shared with our agency).  I was so impressed by her quick and detailed response, as well as the fact that she clearly remembered the client and her situation in such detail.  I would be remiss if I didn’t mention Ms. W and Ms. M as well, who are always responsive and a pleasure to work with! I truly have no idea how I could do my job without them.”

Disabled Client Assistance Program:  “I am a homeless man (who) recently received a letter that my case will be closed. My prayers were answered by a wonderful person named Ms. L of your DCAP unit. Ms. L went above and beyond the call of duty. She reassured me that my problems could be resolved. Ms. L calmed me down…answered all my questions…treated me with respect and dignity. Ms. L left me with a feeling that I mattered and was deserving of benefits. It’s been a long time since I felt this way. Ms. L is an angel and a true asset to your organization.”

Medical Services:  “I am writing to let you know about my wonderful experience in dealing with your department and especially Ms. M. The process of trying to negotiate the very confusing, daunting and overwhelming task of arranging for my mom’s home care after her discharge was basically left up to me. Ms. M was so helpful and kind in helping me get the care and support that was needed. She is a wonderful asset to your department. There are no words to describe how much we appreciate her dedication and kindness.”

Housing Support:  “I am writing to express my profound appreciation for one of your workers, Ms. R.  I applied for arrears assistance (and) met this wonderful young lady who was so polite, courteous and professional. I am a widow who lost my husband suddenly and is now in dire need of assistance. Ms. R took the time out to explain all about the program and was also very sympathetic of my situation. This experience has lead me to believe there are still good people left in the world.”

Temporary Assistance:  “I recently had the opportunity to be assisted by Ms. S with a case opening for children’s services. I have expressed my thanks to her for her time, patience and assistance but wanted to share with you how helpful she was to me. It was a pleasure to be assisted by such a professional, efficient and prompt person.”